BUSINESS eMAIL scenarios

What's a Mailbox

Once you have worked out how you want to allocate email addresses for your staff or departments, you can create your mailboxes.

Planning Your Mailboxes
A mailbox is a storage area where incoming email is stored. Each mailbox is allocated five usernames addresses. The allocation of addresses is enabled in Mission Control, a Web Based application. Mission Control lets you configure your mailbox addresses at any time of day or night.

A username is the front part of the the email address. Alternately, the back part of the email address is called a domain name.
For example if you enter 'info' as the username and your domain is 'acme.com.au' the email address reads as follows:- info@acme.com.au

If you are setting up an email box for a department, you might set up a box with the following aliases:-
sales
info
help
www

If you were to set up an email box up for an individual, you may use the following aliases:-
john
johnsm
johnsmith
salesmanager

By configuring your mailbox in this way email could be sent to any of the following addresses:-
john@acmetoys.com.au
johnsm@acmetoys.com.au
johnsmith@acmetoys.com.au
salesmanager@acmetoys.com.au

Although there are four email addresses, all mail for these addresses is placed in the one mailbox.
Mailbox addresses are case insensitive, JohnSmith is the same as johnsmith. By convention, all email addresses are normally printed as lowercase.
An email address can be up to 50 characters in length, but cannot include any spaces or dots. Hyphens are permitted.